Frequently Asked Questions

What is The Custom Movement?
The Custom Movement is a marketplace connecting custom sneaker artists with buyers. Artists list their custom, hand-made sneakers for sale and buyers can safely purchase them. The Custom Movement offers buyer protection in case there are disputes.

What are custom sneakers?
Custom sneakers are hand-made shoes by an artist. These shoes are made to order and are specifically made for you.

How long until I get my shoes?
The wait time for painted shoes is typically around 4 weeks (but it may be shorter or longer depending on the artist and how busy they are).

What is your return policy?
Typically, since the shoes are made to order, specifically for you, all sales are final unless otherwise stated by the artist. Please double check your shoe size before ordering. If you need additional assistance please contact the artist directly or The Custom Movement via email at support@thecustommovement.com

What is your shipping policy?
Shipping and handling will take up to 1 - 2 weeks for domestic shipping and up to 4 weeks for international shipping. The cost and time of shipping depends on where the artist you are ordering from is located and where you are located (the shipping cost for an item is displayed when you go through the order flow for an item). If you have more specific questions around the shipping of a specific item contact the artist directly or contact The Custom Movement at support@thecustommovement.com.

If I live outside of the United States, will I be charged an import fee?
It is the buyer's responsibility to pay import taxes and fees that may be charged upon arrival.

I have a special request for a custom sneaker. Can you make it for me?
Yes, please contact us at info@thecustommovement.com and we'll work with you.

How do I contact you?
You can email us any time at info@thecustommovement.com. We are here to help.

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